1. Use of the Website
This website is owned and operated by Rawteen Special Store DMCC (“Rawteen,” “we,” “us,” or “our”).
By accessing this website and/or placing an order or requesting delivery, you agree to be bound by these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you may not use or access this website.
References to this website in these Terms and Conditions apply to this website, however, you access it, including accessing this website through our applications or a version of this website optimized for use on mobile devices. Whenever you access this website through a mobile application or mobile-optimized version, the terms and conditions also apply.
Any questions regarding these Terms and Conditions or subsequent issues should be directed to:
Rawteen Special Store DMCC
Legal Department
PR01, Reef Tower – AlSarayat Street – Cluster O – Jumeirah Lake Towers – Dubai
UAE
Phone: +971 4 325 7807
VAT TRN: 104744247800003
Unless stated to the contrary on this website, the products and services supplied in accordance with any contract made through this website are supplied by Rawteen Special Store DMCC.
2- Contract Creation and Electronic Contracting
You can place an order on our website by completing the checkout process. Once you confirm and submit your order, we will acknowledge receipt via email. A contract is formed between you and us once we dispatch the products ordered unless we notify you that we do not accept your order.
3. Privacy Policy
Your personal data will be treated with the utmost confidentiality and processed according to applicable privacy regulations. Please review our Privacy Policy for further information on how we collect, store, and use your personal data.
4. Delivery/Collection
Delivery is available within Dubai only. You will be informed about available delivery times during checkout. If you are unavailable to receive your order, we reserve the right to cancel and refund the order (excluding perishable items). A signature is required for delivery; you or your representative must sign for the products at the delivery address. For hand-delivered orders, payment can also be made at the time of receipt.
5. Returns and Refund Policy
Our return policy allows returns within 14 days from the delivery date, provided the product is unused, in original packaging, and in resaleable condition. For health and safety reasons, certain items, such as food or perishable goods, are excluded from returns.
Refunds will be processed using the original payment method, except when proof of purchase is insufficient. We may also offer gift cards for returns without sufficient proof of purchase.
6. Payment Terms
We accept payments via Visa, MasterCard, AMEX, cash on delivery, or payment by hand upon receiving the order. All payment details submitted will be securely transmitted to our payment provider. Please ensure that the card details provided match the cardholder’s information to avoid delays.
7. Pricing and Availability
Prices and product availability may change without notice. In case an item is unavailable, a substitute may be offered, and you will be informed at the time of delivery. You may choose to reject any substitute, and we will refund the corresponding amount or cancel the order if no acceptable substitute is available.
8. Promotional Offers
Special offers, discounts, or multi-value deals are available as specified on the website. Offers are subject to availability and may vary based on delivery times. The total price will include applicable VAT.
9. VAT Information
Rawteen Special Store DMCC is registered for VAT, and our VAT TRN is 104744247800003. All prices displayed on our website are inclusive of applicable VAT.
10. Product Descriptions
Rawteen strives to provide accurate product descriptions on this website, but we do not guarantee that the descriptions are error-free, complete, or up-to-date. We reserve the right to make changes to product descriptions, pricing, or availability without notice. Customers are encouraged to verify product details before making purchasing decisions.
11. Limitation of Liability
Rawteen is not liable for any indirect, special, incidental, or consequential damages arising from the use of this website or the products sold through it, including but not limited to delivery delays, damages to goods, or failure to deliver products on time. Rawteen’s liability is limited to the purchase price of the products ordered.
12. Force Majeure
Rawteen will not be held responsible for any failure to fulfill its obligations under these Terms and Conditions if such failure is caused by events beyond our reasonable control, including but not limited to natural disasters, wars, strikes, labor disputes, or any other event deemed a force majeure.
13. Terms of Use
By using this website, you agree not to engage in activities such as:
- Transmitting viruses, malware, or any harmful code.
- Using the website for fraudulent or illegal purposes.
- Attempting to gain unauthorized access to Rawteen’s systems or data.
Rawteen reserves the right to suspend or terminate access to the website for violations of these terms.
14. Online Dispute Resolution
In case of unresolved complaints after contacting our customer service, you can escalate the matter to the relevant authority in Dubai.
15. Country of Origin Information
Rawteen is required to provide Country of Origin information for various products, particularly for fresh produce and other items where such information is applicable. For products sold online with more than one possible Country of Origin, we will display all possible countries. Please note that in exceptional circumstances, the actual Country of Origin might differ from what is displayed online.
Once you receive your products, you will be able to verify the actual Country of Origin for each item. Should you be dissatisfied with a product based on its Country of Origin, you may contact customer support for further assistance.
16. External Links Policy
Rawteen’s website may include links to other websites that we believe provide useful and relevant information for our customers. These links are provided for your convenience and to offer additional resources. We do not control the content of external sites, and as such, we are not responsible for the material, services, or products provided on these websites.
These external websites may include commercial and non-commercial sites, and we aim to link to reputable sources that align with Rawteen’s values. However, the existence of a link to an external website does not imply any endorsement or responsibility for the content hosted there.
If you choose to follow a link to an external website, we recommend that you review the terms and privacy policies of these sites, as they may differ from Rawteen’s.
17. Linking to Rawteen Websites
You may link to our websites, rawteen.com and rawteen.com, provided that the link is not misleading and is presented in a way that is fair, legal, and does not damage or take advantage of our reputation. The link should not imply any form of endorsement, approval, or association with Rawteen unless explicitly agreed upon by us in writing.
We reserve the right to withdraw linking permission at any time, and you must immediately remove any links to our websites upon request.
18. General Terms
Rawteen reserves the right to amend or update these Terms and Conditions at any time. Your continued use of the website after changes are made indicates your acceptance of those changes.
